One of the customers, who comes in almost every week, always seems to be rude and impatient with you. After several weeks of being treated this way, you are starting to get upset. Which of the ...
... following would you most likely do?
Look for ways that you can avoid having to talk to this customer.
Ignore the rude behavior and tell yourself 'the customer is always right'.
Ask the customer why he is dissatisfied and ask if you can do something about it.
Learn his name and preferences and hope that this special attention stops the rude behavior.
The answer is Ignore the rude behavior and tell yourself 'the customer is always right'.
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