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Q: define the term “customer-centric service” and describe how you believe a company can develop a service culture.
A: A customer-centric customer service organization empowers and enables its people to remedy customers' issues, identifies and fixes the root cause, adds to the company's knowledge pool and, if appropriate, [ increases value to and from the customer. customer service is critical to running a great business. Many companies lose sight of the fact that if they do not have customers, they don’t really
have a business – certainly not one that is sustainable and that will succeed anyway. Company culture defines how your employees choose to interact with the company’s customers. Culture in companies is often describes as “the way we do things around here”. You need to alter the culture at your business, so that your customers are of the utmost importance. This includes recognition of when individuals have provided excellent customer service. In most instances when people say that a company has great customer service, it is because the customer service approach has been interwoven with the company culture. Every person in your team needs to understand why customer service is important to the ongoing success of your business. You need to ensure that customer service is a clear and important part of staff and team targets. ]
Expert answered|hachiko37|Points 0|
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Asked 7/19/2013 9:20:00 AM
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