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define the term “customer-centric service” and describe how you believe a company can develop a service culture.
A customer-centric customer service organization empowers and enables its people to remedy customers' issues, identifies and fixes the root cause, adds to the company's knowledge pool and, if appropriate, [ increases value to and from the customer. customer service is critical to running a great business. Many companies lose sight of the fact that if they do not have customers, they don’t really
have a business – certainly not one that is sustainable and that will succeed anyway. Company culture defines how your employees choose to interact with the company’s customers. Culture in companies is often describes as “the way we do things around here”. You need to alter the culture at your business, so that your customers are of the utmost importance. This includes recognition of when individuals have provided excellent customer service. In most instances when people say that a company has great customer service, it is because the customer service approach has been interwoven with the company culture. Every person in your team needs to understand why customer service is important to the ongoing success of your business. You need to ensure that customer service is a clear and important part of staff and team targets. ]
Expert answered|hachiko37|Points 0|
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Asked 7/19/2013 9:20:00 AM
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Assume an understatement was made on the ending inventory. How does this error impact the financial statements?
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Asked 7/17/2013 11:04:07 AM
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Assume you have discovered either an understatement or overstatement of ending inventory. What would you do to correct the error? How would you communicate that error to others?
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Asked 7/17/2013 11:11:43 AM
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Asked 7/17/2013 12:29:23 PM
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As an employee, what are some of the ways in which you can affect your company's culture?
Weegy: A culture is the values and practices shared by the members of the group. Company Culture, therefore, is the shared values and practices of the company's employees. Company culture is important because it can make or break your company. [ Companies with an adaptive culture that is aligned to their business goals routinely outperform their competitors. Some studies report the difference at 200% or more. To achieve results like this for your organization, you have to figure out what your culture is, decide what it should be, and move everyone toward the desired culture.Company cultures evolve and they change over time. As employee leave the company and replacements are hired the company culture will change. If it is a strong culture, it may not change much. However, since each new employee brings their own values and practices to the group the culture will change, at least a little. As the company matures from a startup to a more established company, the company culture will change. As the environment in which the company operates (the laws, regulations, business climate, etc.) changes, the company culture will also change. ] (More)
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Asked 7/19/2013 8:43:15 AM
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