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Q: which two popular television characters that display each type of practical and emotional intelligence.
A: An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. [ [ These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a
customer service role. This "clarity" in thinking and "composure" in stressful and chaotic situations is what separates top performers from weak performers in the workplace. when it comes to successful job performance a high level of practical intelligence may be even more important than an abundance of academic intelligence.In contrast with academic knowledge, which is acquired through formal instruction, practical knowledge refers to the acquisition through experience of practical know-how in situations where information is not openly expressed, Dr. Colonia-Willner says. In a workplace setting, that could mean getting a sense of how a particular department or division operates - its internal dynamics, the interplay of various personalities, the similarities and differences of people's working styles - without having to be told. ]
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Asked 3/31/2013 9:31:30 PM
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