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describe how to respond to complaints in health and social care
Complaints should be used to inform and improve. Where something has gone wrong or fallen below standard the organisation has the opportunity to improve and avoid a recurrence. [ By making sure that lessons from complaints are taken on board and followed up appropriately, services and performance can be greatly improved for the future. Complaints Managers should involve the complainant from
the outset and seek to determine what they are hoping to achieve from the process. Throughout the process, the Complaints Manager should assess what further action might best resolve the complaint and at each stage keep the complainant informed. ]
Expert answered|debnjerry|Points 29421|
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Asked 4/7/2012 12:20:00 PM
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describe how to respond to complaints
Weegy: Listen to the customer complaint without interrupting. Give him your full and undivided attention. [ Once he has finished, ask if there is any other information you should know; then thank him for reporting the complaint.Agree with the customer that a problem exists. Do not disagree or argue. Read more: How to Respond to a Customer Complaint | eHow.com ] (More)
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Asked 4/7/2012 12:18:32 PM
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