11) The major theoretical contribution of Kaoru Ishikawa was:
A. Pareto Analysis
B. his assertion that quality is free
C. his insight that organizational quality problems are ...
... largely the result of insufficient and ineffective planning for quality
D. the concept of benchmarking
E. his emphasis on total involvement of the operating employees in improving quality
Kaoru Ishikawa developed the concept of Quality Circles and Cause and Effect (Fishborne)Diagram.
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