Notice: Payments for answers will end 4/10/2017. Click for more info.
You have new items in your feed. Click to view.
Question and answer
Q: identify the main points of agreed procedures for handling complaints
A: Time Limit for making a Complaint There is a time limit of 12 months from when the matter being complained about occurred, to when a complaint may be made. [ After this time, a complaint will not normally be considered. However, the 12 month time limit does not apply where the local authority is satisfied that the complainant had good reasons for not making the complaint within that time limit
and where it is still possible to investigate the complaint effectively and fairly. Timescales Acknowledgement/receipt of complaint must be made within 3 working days. The standard timescale for a formal investigation will be 3 months. The standard timescale for the overall life of the complaint will be 6 months, Otherwise a new plan of action must be agreed/negotiated with the complainant. Who may complain? Section 5 of the Regulation (2009) requires local authorities to consider complaints made by someone who: Is receiving or had received services from the authority Is affected, or likely to be affected, by the action, omission or decision of the authority A complaint may be made by a representative, acting on behalf of a person who, has died, or is unable to make the complaint themselves because of: (i) physical incapacity, or (ii) lack of capacity within the meaning of the Mental Capacity Act 2005 or (iii) has requested that a representative act on their behalf (proof must be provided in this instance). A complaint by a representative will not be considered if the authority is satisfied that the representative is not acting in the best interests of the person on whose behalf the complaint is being made. If this occurs, the authority will inform the representative of the reason for this decision in writing. If it is considered that a complaint is outside of these regulations, the complainant will be notified in writing of this, outlining how this decision was reached. ]
Expert answered|dennis003|Points 775|
Question
Asked 10/29/2012 2:32:54 PM
0 Answers/Comments
Get an answer
New answers
Rating

There are no new answers.

Comments

There are no comments.

Add an answer or comment
Log in or sign up first.
26,582,445 questions answered
Popular Conversations
Which term refers to the process by which volcanoes release carbon ...
Weegy: The term D refers to the process by wich volcanoes release carbon dioxide.
1/12/2018 12:11:58 PM| 2 Answers
Solve this equation: 2s + s + 12 = 132. A. s = 120 B. s ...
Weegy: 2s + s + 12 = 132 User: Simplify this expression: 13 + (–12) – (–5) = ? A. –6 B. 6 C. –30 ...
1/14/2018 6:19:10 AM| 2 Answers
A binomial consists of _______ terms. A. 2 B. 3 C. 1 ...
Weegy: A binomial consists of two terms. User: Which of the following is a monomial? A. 2 + xyz B. 2x + ...
1/14/2018 6:22:47 AM| 2 Answers
If two angles are supplementary and one of them is 30°, what is the ...
Weegy: Two angles are supplementary. The first angle measures 60 . The measurement of the second angles is 120 . ...
1/14/2018 6:48:01 AM| 2 Answers
Simplify this expression: 19 – (–8) – (–14) = ? A. 25 ...
Weegy: 19 ? (?8) ? (?14)
1/15/2018 10:29:20 PM| 2 Answers
Which unit do astronomers use for angular ...
1/18/2018 7:10:19 PM| 2 Answers
Which of the following is an example of a long-term climatic change? ...
Weegy: Ice age is an example of a long-term climatic change. User: In what times of year are tropical cyclones most ...
1/18/2018 8:30:25 PM| 2 Answers
3x = -39
Weegy: 3x = -39; User: All of the following were innovations that benefited farmers during the Second Agricultural ...
1/19/2018 1:53:25 PM| 2 Answers
Weegy Stuff
S
L
R
Points 670 [Total 962] Ratings 2 Comments 650 Invitations 0 Offline
S
L
Points 125 [Total 4576] Ratings 0 Comments 65 Invitations 6 Offline
S
P
L
P
Points 70 [Total 188] Ratings 0 Comments 70 Invitations 0 Offline
S
Points 17 [Total 17] Ratings 0 Comments 17 Invitations 0 Offline
S
Points 12 [Total 12] Ratings 0 Comments 12 Invitations 0 Offline
S
Points 10 [Total 10] Ratings 0 Comments 0 Invitations 1 Offline
S
P
Points 5 [Total 44] Ratings 0 Comments 5 Invitations 0 Offline
S
Points 3 [Total 3] Ratings 0 Comments 3 Invitations 0 Offline
S
Points 1 [Total 2] Ratings 0 Comments 1 Invitations 0 Offline
S
Points 1 [Total 1] Ratings 0 Comments 1 Invitations 0 Offline
* Excludes moderators and previous
winners (Include)
Home | Contact | Blog | About | Terms | Privacy | © Purple Inc.