Question and answer
identify the main points of agreed procedures for handling complaints
Time Limit for making a Complaint There is a time limit of 12 months from when the matter being complained about occurred, to when a complaint may be made. [ After this time, a complaint will not normally be considered. However, the 12 month time limit does not apply where the local authority is satisfied that the complainant had good reasons for not making the complaint within that time limit
and where it is still possible to investigate the complaint effectively and fairly. Timescales Acknowledgement/receipt of complaint must be made within 3 working days. The standard timescale for a formal investigation will be 3 months. The standard timescale for the overall life of the complaint will be 6 months, Otherwise a new plan of action must be agreed/negotiated with the complainant. Who may complain? Section 5 of the Regulation (2009) requires local authorities to consider complaints made by someone who: Is receiving or had received services from the authority Is affected, or likely to be affected, by the action, omission or decision of the authority A complaint may be made by a representative, acting on behalf of a person who, has died, or is unable to make the complaint themselves because of: (i) physical incapacity, or (ii) lack of capacity within the meaning of the Mental Capacity Act 2005 or (iii) has requested that a representative act on their behalf (proof must be provided in this instance). A complaint by a representative will not be considered if the authority is satisfied that the representative is not acting in the best interests of the person on whose behalf the complaint is being made. If this occurs, the authority will inform the representative of the reason for this decision in writing. If it is considered that a complaint is outside of these regulations, the complainant will be notified in writing of this, outlining how this decision was reached. ]
Expert answered|dennis003|Points 775|
Asked 10/29/2012 2:32:54 PM
0 Answers/Comments
Get an answer
New answers

There are no new answers.


There are no comments.

Add an answer or comment
Log in or sign up first.
Questions asked by the same visitor
describe how to respond to complaints
Weegy: Resolve the problem to the best of your ability within the guidelines set by your company or organization. If necessary, provide an alternative solution until the customer is satisfied. [ If the problem will take more than a few minutes to resolve, completely explain the procedures or steps necessary to solve the problem. Customers want to know that their problems will be resolved in a reasonable amount of time, if the complaint cannot be handled immediately. ] (More)
Expert Answered
Asked 10/29/2012 2:26:30 PM
0 Answers/Comments
25,660,615 questions answered
Popular Conversations
3x - 4y = 7 3x + 2y = -5 When the second equation is subtracted from ...
Weegy: -6y = 12 User: x + y = k x - y = k The solution to the system shown is _____. (0, k) (2, 2) (k, 0) Weegy: ...
6/29/2016 10:10:18 AM| 3 Answers
factorization of 10x - 3 - 3x 2? User: n 4 - 1
Weegy: (n + 8)(n - 2) = n^2 - 2n + 8n - 16; = n^2 + 6n - 16 User: Factor a 3 - 3 + 3a 2 - a. User: Factor 75t 2 ...
6/30/2016 12:45:49 AM| 3 Answers
It's 3:34, what time was it 50 mins ago?
6/29/2016 2:36:26 AM| 2 Answers
What ending should this word have? deplor- able ible
Weegy: This word should end in -able. DEPLORABLE. User: What ending should this word have? predict- able ible
6/29/2016 6:35:29 AM| 2 Answers
Solve (x + 1 -3). User: Find the distance between the points (-4, ...
Weegy: Distance between the points (4, -1) and (-5, 2) = sqrt [(-5-4)^2 +(2- 1)^2] = sqrt [81+9] = sqrt[90] = 9.4868 ...
6/30/2016 7:13:59 AM| 2 Answers
Bacteria are important in sewage disposal because they _____. A. ...
Weegy: d. form membranes around toxins in sewage User: Organisms that grow in the absence of free oxygen are known as ...
6/30/2016 10:07:46 AM| 2 Answers
What effect did the oil crisis have on U.S. energy policy? A. The ...
Weegy: B. More attention has since been paid to energy conservation. was an effect of the oil crisis User: Which ...
6/30/2016 10:13:01 AM| 2 Answers
What is the slope of the line passing through (1, 2) and (3, 8)? ...
Weegy: The slope of a line perpendicular to the line whose equation is y = 2x + 5 is -1/2. The slope of that line is ...
6/30/2016 2:48:13 PM| 2 Answers
The small, raised features on the surface of the tongue are ...
Weegy: The small, raised features on the surface of the tongue are called: papillae. User: Which of these is NOT a ...
6/29/2016 1:44:48 AM| 1 Answers
Weegy Stuff
Points 1097 [Total 1758] Ratings 2 Comments 1077 Invitations 0 Offline
Points 383 [Total 744] Ratings 2 Comments 363 Invitations 0 Offline
Points 184 [Total 259] Ratings 1 Comments 174 Invitations 0 Offline
Points 161 [Total 3704] Ratings 0 Comments 161 Invitations 0 Offline
Points 140 [Total 421] Ratings 0 Comments 140 Invitations 0 Offline
Points 127 [Total 179] Ratings 0 Comments 127 Invitations 0 Offline
Points 107 [Total 852] Ratings 3 Comments 57 Invitations 2 Offline
Points 87 [Total 4207] Ratings 0 Comments 87 Invitations 0 Offline
Points 40 [Total 50] Ratings 1 Comments 30 Invitations 0 Offline
Points 32 [Total 139] Ratings 0 Comments 32 Invitations 0 Offline
* Excludes moderators and previous
winners (Include)
Home | Contact | Blog | About | Terms | Privacy | © Purple Inc.