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Q: explain the purpose of giving a positive image of self and own organisation
A: It is very important that you represent your organisation in a positive way at all times. [ This is particularly important for emergency service organisations, as the public needs to have confidence and trust in you - the people who protect their community. The first thing you can do in order to represent your organisation in a positive way is to be professional. The public will expect to see
you dressed in a certain way; for example, if your organisation has a uniform you will need to be wearing it correctly at all times when representing your organisation in public. You will need to follow procedures on addressing people, distributing information, answering the telephone, etc. It is important for you to realise that when you represent your organisation, you are representing the whole organisation. The way one person acts will reflect on the entire organisation. Members will take notice and form judgments on the image you present. This includes taking notice of your attitude, appearance, facial expressions, the way you address people, tone of voice, courtesy toward others and your overall level of professionalism. It can help if you: are sincere are helpful use the person's name or title if you know it avoid sarcasm and flippancy suppress temper outbursts answer phone calls, emails, letters, etc promptly make sure all equipment is in a clean and serviceable condition be helpful when asked questions thank any people who may assist you. ]
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User: explain the purpose of giving a positive image of self and own organisation

Weegy: It is very important that you represent your organisation in a positive way at all times. [ This is particularly important for emergency service organisations, as the public needs to have confidence and trust in you - the people who protect their community. The first thing you can do in order to represent your organisation in a positive way is to be professional. The public will expect to see you dressed in a certain way; for example, if your organisation has a uniform you will need to be wearing it correctly at all times when representing your organisation in public. You will need to follow procedures on addressing people, distributing information, answering the telephone, etc. It is important for you to realise that when you represent your organisation, you are representing the whole organisation. The way one person acts will reflect on the entire organisation. Members will take notice and form judgments on the image you present. This includes taking notice of your attitude, appearance, facial expressions, the way you address people, tone of voice, courtesy toward others and your overall level of professionalism. It can help if you: are sincere are helpful use the person's name or title if you know it avoid sarcasm and flippancy suppress temper outbursts answer phone calls, emails, letters, etc promptly make sure all equipment is in a clean and serviceable condition be helpful when asked questions thank any people who may assist you. ]
aisonyu|Points 142|

User: Explain the purpose of summarising the outcomes of a telephone conversation before ending the call

User: Describe how to identify problems and who to refer them to when on the telephone

User: Describe organisation structures and communication channels within an organisation

User: describe how to follow organisational procedures when making a telephone call

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Asked 4/29/2013 6:07:57 AM
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