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) A firm s understanding of the customers, their needs, and their wants is referred to as:
Weegy: Personal computers are also referred to as desktop computers. (More)
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Asked 3/13/2013 1:39:37 PM
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The ten determinants of service quality as determined by Parasuraman, Zeithamel, and Berry include responsiveness, which involves the willingness or readiness to provide service. This is demonstrated by: A. calling the customer back quickly B. company name C. company reputation D. accuracy in billing E. waiting time to receive service
Weegy: The ten determinants of service quality as determined by Parasuraman, Zeithamel, and Berry include responsiveness, which involves the willingness or readiness to provide service. This is demonstrated by: A. [ calling the customer back quickly.. ] (More)
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Asked 3/13/2013 2:11:03 PM
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Quality experts agree that quality can be assured only during the: A. design phase B. production phase C. marketing campaign D. installation and testing procedure E. sales process
Weegy: Quality experts agree that quality can be assured only during the DESIGN PHASE. (More)
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Updated 179 days ago|4/29/2014 4:20:05 PM
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