How should the technology be changed or used differently to improve the customer experience?
Technology also empowers the customer. With technology, the customer can get what is needed from the company. Self-checkout lines have become popular in retail outlets. The customer goes into the store to get what is needed and can check out without interacting with the company's associates. The customer is satisfied because he or she can quickly get exactly what is needed, purchase and pay for
Asked 6/11/2012 11:06:07 PM
Updated 3/12/2013 5:33:40 AM