What was the best and worst experience you had via technology in a customer service setting?
For the bad experience, how should it have been corrected?
How should the technology be changed or used ...
... differently to improve the customer experience?
I called for customer service once and their computers were down so they couldn't access my information. I had been on hold forever and then they just told me they could do NOTHING. [ It was kind of ...
There are no new answers.