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What was the best and worst experience you had via technology in a customer service setting? For the bad experience, how should it have been corrected? How should the technology be changed or used
differently to improve the customer experience?
I called for customer service once and their computers were down so they couldn't access my information. I had been on hold forever and then they just told me they could do NOTHING. [ It was kind of terse. I wish they would have told me that they couldn't answer my question at that time but that THEY would make an effort to call me back or take other contact information intsead of just making
me call back at some other random time to hope they had everything fixed. ]
Expert answered|jonsyg|Points 830|
Asked 9/15/2012 11:51:11 AM
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Updated 9/8/2012 8:40:57 AM
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No, all assets are not required to have a residual value. Intangible assets often have a residual value of zero — expired patents have no value. This is less common with tangible assets, but many will not be resalable or may have costs associated with disposal that absorb the sales price.
Added 9/8/2012 8:40:20 AM
Residual value is the value an asset will have after it has been depreciated (or amortised). It is also referred to as salvage value.
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Asked 9/8/2012 7:03:21 AM
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