What was the best and worst experience you had via technology in a customer service setting?
For the bad experience, how should it have been corrected?
How should the technology be changed or used differently to improve the customer experience?
I called for customer service once and their computers were down so they couldn't access my information. I had been on hold forever and then they just told me they could do NOTHING. [ It was kind of terse.
I wish they would have told me that they couldn't answer my question at that time but that THEY would make an effort to call me back or take other contact information intsead of just making
me call back at some other random time to hope they had everything fixed. ]
There are no new answers.