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Q: 3.1 explain how to support others to understand the need for secure handling of information within the social care setting
A: One of the primary objectives of customer immersion activities is to generate new customer insights. Insights are different from just observations in that they identify the underlying behavior and thinking process of the customer. [ It is important to keep on finding new customer insights because over time, customer behaviors, needs and thinking patterns change, old insights become common
knowledge, and the company which responds to new insights the fastest is the one that gains tremendously. ]
Expert answered|Marvel2|Points 161|
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Asked 4/7/2013 7:41:48 AM
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