explain how and when to access information and support about identifying and addressing specific communication needs?
The hospital must identify the patient’s communication needs, including the preferred language for discussing healthcare. [ Specific to the communication needs mentioned in this standard, think broadly about barriers that may be present in diverse patient populations. For example, patients who are intubated may need a communication board, and patients with low health literacy may need plain
language materials. Also, consider the use of effective communication media, such as pictures and videos. The preferred language part of this requirement suggests that a patient may want to receive healthcare information in a language that is different from his or her primary language. ]
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