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Q: Forecast what you think the customer service infrastructure will look like in five years.
A: Business Briefing Document Cisco has made a significant investment in understanding customer needs around data center evolution. [ Some customers assert that, 5 to 10 years from now, data centers will not exist in their current form because they do not have the scale to be cost effective. Others recognize that the complexity of services will also increase, requiring more specialized knowledge to
deliver and manage them. In many cases, enterprises might not have the internal knowledge base to take this on, and, increasingly, they are putting in place strategies to outsource a range of current activities, ranging from individual IT services such as email, to expecting complete data centers to be delivered as on-demand, online services. ]
Expert answered|amartin123|Points 20|
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Asked 8/9/2013 11:19:28 AM
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