Forecast what you think the customer service infrastructure will look like in five years.
Business Briefing Document
Cisco has made a significant investment in understanding
customer needs around data center evolution. [ Some customers
assert that, 5 to 10 years from now, data centers will not exist in
their current form because they do not have the scale to be cost
effective. Others recognize that the complexity of services will
also increase, requiring more specialized knowledge to
and manage them. In many cases, enterprises might not have
the internal knowledge base to take this on, and, increasingly,
they are putting in place strategies to outsource a range of
current activities, ranging from individual IT services such as
email, to expecting complete data centers to be delivered as
on-demand, online services. ]
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