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Forecast what you think the customer service infrastructure will look like in five years.
Business Briefing Document Cisco has made a significant investment in understanding customer needs around data center evolution. [ Some customers assert that, 5 to 10 years from now, data centers will not exist in their current form because they do not have the scale to be cost effective. Others recognize that the complexity of services will also increase, requiring more specialized knowledge to
deliver and manage them. In many cases, enterprises might not have the internal knowledge base to take this on, and, increasingly, they are putting in place strategies to outsource a range of current activities, ranging from individual IT services such as email, to expecting complete data centers to be delivered as on-demand, online services. ]
Expert answered|amartin123|Points 20|
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Asked 8/9/2013 11:19:28 AM
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argue for the percentage of sales method. User: Of the methods for accounting for uncollectible accounts, which one do you think is the most straightforward to implement? Why?
Weegy: the methods for accounting for uncollectible accounts, which one do you think is the most straightforward to implement DIRECT WRITE-OFF is the most straightforward to implement. [ You just have to remove the amount only when there is no certainty that the amount will be collected. ] User: Defend an organization’s right to collect customer data. Should the company limit the use of this information? Weegy: Data collection is any process of preparing and collecting data, for example, as part of a process improvement or similar project. [ [ The purpose of data collection is aimed to obtain information to keep on record, to make decisions about important issues, or to pass information on to others. Data are primarily collected to provide information regarding a specific topic.[1] Data collection usually takes place early on in an improvement project, and is often formalised through a data collection plan[2] which often contains the following activity. Pre collection activity ? agree on goals, target data, definitions, methods Collection ? data collection Present Findings ? usually involves some form of sorting[3] analysis and/or presentation. ] ] User: How does collecting this information contribute to the service culture? Weegy: Cluster or segment target customers based on their common behaviors. Determine the priorities of your customer "clusters". When possible, focus on customers with high current or future value—for example, [ someone who frequently accesses your services. A comparable example is a frequent flier program—airlines offer a higher level of service (such as early boarding privileges) to their frequent flyers, while still meeting the needs of their other passengers. To target the highest level of service to your "frequent flyers", you also need to identify the best ways to serve non-target customers, those to whom it is expensive to provide services, or those who might be better served by other means. This is a ... (More)
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Asked 8/9/2013 10:44:53 AM
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How does collecting information contribute to the service culture?
Weegy: Management must make the measurement of service quality and feedback from the customer a basic part of everyone's work experience. This information must be available and understood by everyone, no matter what their level. [ The entire organization must become obsessed with what the customer wants. ] (More)
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Asked 8/9/2013 11:11:48 AM
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