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You are working the collection Accounts Receivables (A/R) and you come across a patient who has moved and left no forwarding address. The patient happens to be a friend of yours. Should you update
the records and proceed with collections.
No, that would be against privacy laws, if you are friends with this person inform them they would need to call and change the information, or see it there is a contact number to leave a message.
Expert answered|skyebegley|Points 1|
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Asked 4/1/2013 5:01:37 PM
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you are a A/R and you come across a patient who has moved with no forwarding address and they are a friend of yours should you update the information for them
Weegy: As I understand your question it's whether you should you update the person's address because you know them - which you otherwise wouldn't. My opinion is that you should treat this patient just like any other patient. [ Your personal relationship shouldn't effect their account - either to provide them an advantage or in this case a disadvantage. If their new address is available through some other legal source - or they provided it, then I think it would be OK. But using knowledge from a personal relationship with that patient may violate the intent of HIPAA in preserving a patients information. That's just my interpretation of this kind of grey area. Depending on the medical billing software you are using you should be able to fairly easily update the patients address - we do this all the time due to patient moves. The challenge most of the time is finding out what the patients new address is. A lot of times the way we find out is when the patient statement gets returned. However some of the patient mailing services can update addresses when the patient notifies the postal service of their address change. Unfortunately when some people move they don’t want anyone to know their new address so their creditors can’t so easily find them. ] (More)
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Asked 4/1/2013 4:35:29 PM
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