42) Which of the following statements is not true regarding the criteria for the Malcolm Baldrige National Quality Award?
A. The criteria does not specify which tools, techniques, or organization ...
... a company should use to improve
B. The criteria support company-wide alignment of goals and processes
C. The criteria does not focus on actual business results
D. The criteria are non-prescriptive and adaptive
E. The criteria permit goal-based diagnosis
The answer is B. The criteria does not specify which tools, techniques, or organization a company should use to improve.
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