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Q: demonstrate ways to overcome barriers to communication
A: Ways to overcome barriers to communication: 1.Eliminating differences in perception: The organization should ensure that it is recruiting right individuals on the job. [ It’s the responsibility of the interviewer to ensure that the interviewee has command over the written and spoken language. There should be proper Induction program so that the policies of the company are clear to all the
employees. There should be proper trainings conducted for required employees (for eg: Voice and Accent training). 2.Use of Simple Language: Use of simple and clear words should be emphasized. Use of ambiguous words and jargons should be avoided. 3.Reduction and elimination of noise levels: Noise is the main communication barrier which must be overcome on priority basis. It is essential to identify the source of noise and then eliminate that source. 4.Active Listening: Listen attentively and carefully. There is a difference between “listening” and “hearing”. Active listening means hearing with proper understanding of the message that is heard. By asking questions the speaker can ensure whether his/her message is understood or not by the receiver in the same terms as intended by the speaker. 5.Emotional State: During communication one should make effective use of body language. He/she should not show their emotions while communication as the receiver might misinterpret the message being delivered. For example, if the conveyer of the message is in a bad mood then the receiver might think that the information being delivered is not good. 6.Simple Organizational Structure: The organizational structure should not be complex. The number of hierarchical levels should be optimum. There should be a ideal span of control within the organization. Simpler the organizational structure, more effective will be the communication. 7.Avoid Information Overload: The managers should know how to prioritize their work. They should not overload themselves with the work. ]
Expert answered|rachell028|Points 670|
Asked 6/26/2012 6:41:40 PM
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