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Q: Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse
A: Active participation means truly involving that person in their care so that choice, dignity and respect are addressed fully. [ Promoting choice and rights is also addressed by active participation and an accessible complaints procedure (which should be visible somewhere in the setting or may be included in a service user's 'welcome' pack) backs up that individual's rights. It means that the
person knows who they can go to with a complaint or concern about any aspect of their treatment or care. ]
debnjerry|Points 28435|
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Asked 3/18/2012 8:03:13 AM
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